The Matthew Code:
As observed by Asher Student Foundation Houses

All problems with another individual, whether resident,officer or Board member, should be handled according
to the guidelines set down in the Book of Matthew in the Bible.

 Matt 18:15-17 (to :)

15 Moreover if thy brother shall trespass against thee, go and tell him his fault between thee and him alone: if he shall hear thee, thou hast gained thy brother. 16 But if he will not hear thee, then take with thee one or two more, that in the mouth of two or three witnesses every word may be established. 17 And if he shall neglect to hear them, tell it unto the church:

These guidelines require that any complaint first be discussed with the individual involved, privately and humbly, with the aim of reconciliation. In the rare instance when that is not achieved, the Matthew Code requires that a second meeting be held with only one or two additional people present, to serve as witness. Again, the goal is healing and reconciliation.

Only when no progress has been made should a complaint or problem be brought to the whole group for additional help. Whether this would involve the residents as a whole or the Board depends on the nature of the problem, and the persons involved.